Privacy

Privacy Policy

At SmithAssist BPO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, or team.

1. Information We Collect

We may collect the following types of information:

  • Personal Information you provide directly to us (such as name, email address, phone number, job title, company name) when you inquire about our services, complete forms, or sign up for newsletters.

  • Business Information related to your company and service needs when engaging our virtual assistant services.

  • Technical Information such as IP addresses, browser type, device identifiers, and usage data when you visit our website.

  • Payment Information if you purchase services, processed securely through third-party payment providers.

2. How We Use Your Information

We use your information to:

  • Provide, improve, and personalize our services

  • Respond to inquiries and communicate with you

  • Process payments and manage your account

  • Send service updates, offers, and relevant content (with your consent)

  • Ensure website security and prevent fraudulent activities

3. Sharing Your Information

We do not sell your personal information.
We may share your data only with:

  • Trusted Service Providers who assist us in operating our website, delivering services, and processing payments—bound by confidentiality agreements

  • Legal Authorities if required by law or to protect our rights, safety, or property

  • Business Transfers in the event of a merger, acquisition, or asset sale, in which case your information may be transferred under the same privacy protections

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. While no system is 100% secure, we take all reasonable steps to keep your data safe.

5. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications at any time

  • Restrict or object to certain types of data processing

  • Request a copy of the information we hold about you

To exercise your rights, contact us at [Insert Contact Email].

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

SmithAssist BPO
Phone: (864) 947-5406
141 Traction Street
Greenville, SC 29611